Blog
Guides, comparisons & customer stories
Practical reading on shared inboxes, AI-assisted support, and bringing every customer conversation into one place.
We built an MCP server, so you can set up HelpStack by describing it
Setting up a help desk is an afternoon of form-filling. Now you can describe it instead. Also: why we said it would never read your conversations, and then changed our mind.
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We asked 15 AI models to quote a price 3,595 times
A model that is wrong by four times gets caught. A model that is wrong by six percent gets sent to the customer.
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We tested 8 cheap AI models on a real store’s live pricing API
One asked for a price and got 39.00 EUR for an order that costs 9.60. It had the correct data in front of it the whole time.
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Facebook shared inbox: how to handle Page messages as a team
Giving three people the Page password is not a shared inbox. Here is what one actually is, what Meta Business Suite covers, and the two limits that catch teams out.
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Instagram DM shared inbox: let your team answer DMs together
Instagram DMs are built for one person on one phone. Here is what it takes to run them as a team, including the two settings that quietly block every tool.
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How Foto Delavnica handles orders across email, Instagram & Messenger in one inbox
Email, Facebook, Instagram, TikTok, and the phone — all asking the same print questions. Here is how Foto Delavnica brought it into one place.
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What is a shared inbox? A guide for growing support teams
One Gmail and a shared password works — until it doesn’t. Here’s what a shared inbox is, how it works, and when your team actually needs one.
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