Our story
From satellite operations
to your inbox.
HelpStack is built by the team behind SpaceGuardian — where missing a message was never an option.
HelpStack started at SpaceGuardian, where we build AI systems for satellite collision avoidance and orbital traffic — coordinating communications between satellite operators, where a missed or mistimed message simply isn't an option.
Building that, we kept seeing a smaller version of the same problem everywhere on the ground: small teams and online stores answering customers across email, Instagram, Messenger, WhatsApp and live chat — five apps, endless tabs, and messages slipping through the cracks. The "serious" help desks were powerful, but built and priced for big teams.
So we ported that same reliability-first approach down to earth and built the tool we wished we had: one AI-powered inbox for every channel — with reply suggestions and automatic translation — simple enough to set up in minutes. That's HelpStack, and we run it in our own businesses every day.
The founders
A small team from Ljubljana
Vika Lenassi
Co-founder & CEO
Vika leads the company and its direction. Trained as an architect and with years of design and UI/UX work behind her, she brings the same discipline to HelpStack: work out how people actually move through a space, then design it so the right thing is obvious.
Luka Zlatečan
Co-founder · AI Specialist
Luka builds the AI side of HelpStack — the reply engine, the retrieval, and the guardrails that keep an automated answer worth sending. He comes from satellite collision-avoidance and orbital-traffic systems at SpaceGuardian, where missing a message is never an option.
Jernej Kočica
Co-founder & CTO
Jernej builds HelpStack end to end — the shared inbox, the AI reply engine, and the infrastructure that keeps it fast and reliable. As CTO he turns the messy reality of customer support into software that just works.
Lovro Splichal
Co-founder · Operations
Lovro keeps HelpStack grounded in the day-to-day realities of running a small, customer-facing business — from onboarding to support to the details that make teams actually adopt a new tool.
Want to say hi? Reach the team at info@helpstack.eu.