HelpStackHelpStack
AI-Powered Customer Support

Unify every customer conversation.
Resolve faster with AI.

Consolidate email, Facebook, Instagram, and live chat into one inbox. Get AI-powered reply suggestions, auto-translate in 40+ languages, and respond in minutes — not hours.

No credit card required · Free plan available

10k+

conversations/day

<2s

AI reply time

40+

languages supported

10,000+
conversations per day
99.9%
uptime SLA
5,000+
support teams
40+
languages supported

Why HelpStack

Everything your support team
needs to succeed.

Respond 10x faster

One inbox for every channel. No more tab-switching between Facebook, email, and Instagram. Every message in one place, in real time.

Cut support costs with AI

AI suggests the right reply for every conversation — agents approve in one click. Spend less time typing, more time solving.

Delight every customer, everywhere

Auto-translate 40+ languages. Customers write in theirs, agents read in theirs. Remove the language barrier from your support entirely.

The platform

One platform,
every channel.

Never miss a message

  • Email, Facebook Messenger, Instagram DM, web chat widget
  • Real-time sync via Socket.io — updates the moment they arrive
  • Smart search across all conversations
  • Conversation threading and assignment to agents

Customer stories

Loved by support teams
around the world.

“HelpStack cut our average response time from 4 hours to under 20 minutes. The AI suggestions are genuinely useful — not just autocomplete.”

SK

Sarah K.

Head of Support, Acme SaaS

“Finally one inbox for everything. Our team stopped dreading Monday mornings — every customer message is waiting in one place.”

MR

Marco R.

Support Lead, Buildify

Pricing

Simple, transparent pricing.
Start free. Upgrade as you grow.

Free

€0forever

500 tokens/mo · 1 channel

  • Auto-reply
  • Analytics
  • Priority support
  • Custom AI key
  • API access
  • White-label

Starter

€29per month

5,000 tokens/mo · 3 channels

  • Auto-reply
  • Analytics
  • Priority support
  • Custom AI key
  • API access
  • White-label
Most Popular

Growth

€79per month

20,000 tokens/mo · 10 channels

  • Auto-reply
  • Analytics
  • Priority support
  • Custom AI key
  • API access
  • White-label

Enterprise

Customcontact sales

Unlimited tokens · Unlimited channels

  • Auto-reply
  • Analytics
  • Priority support
  • Custom AI key
  • API access
  • White-label

Need more tokens? Top up anytime — tokens roll over for 1 year.

Boost

10,000 tokens

€15

Pro Boost

50,000 tokens

€60

Mega Boost

200,000 tokens

€199

Enterprise-grade security,
built in from day one.

Your data is encrypted at rest and in transit, backed up daily, and never shared with third parties.

AES-256 Encryption

Data encrypted at rest and in transit

GDPR Compliant

EU data residency options available

SOC 2 Ready

Security controls audited annually

Data Never Shared

Your data stays yours — always

FAQ

Common questions,
honest answers.

What channels does HelpStack support?+
HelpStack natively supports Email (IMAP), Facebook Messenger, Instagram DM, and web chat widget. More integrations are added regularly.
How long does setup take?+
Under 15 minutes for your first channel. Connect Facebook and Instagram via OAuth in seconds; email via IMAP credentials. The web widget is a single script tag.
Can I try it for free?+
Yes — the Free plan is permanent with no credit card required. Starter and Growth plans include a 14-day free trial so you can test all features before committing.
How do AI reply suggestions work?+
HelpStack generates suggested replies using OpenAI (GPT-4o) or Anthropic (Claude) — your choice. Each suggestion includes a confidence score. Agents review and send with one click, or edit freely.
What languages are supported?+
Auto-translation covers 40+ languages via Google Cloud Translate. Agents see all inbound messages in their preferred language automatically.
Is my data secure?+
All data is encrypted with AES-256-GCM at rest and TLS in transit. HelpStack is GDPR compliant and your data is never shared with third parties.
Can I use my own AI API key?+
Yes, on Growth and Enterprise plans. Bring your own OpenAI or Anthropic key to control costs and model selection independently.
Does it integrate with my existing tools?+
HelpStack supports outgoing webhooks, a REST API (Growth and Enterprise), and Slack notifications for new conversations. Zapier integration is coming soon.
What happens if I exceed my token limit?+
On Free and Starter plans, AI features pause until the next billing cycle or until you purchase a token top-up. On Growth and Enterprise plans, you receive fair-use alerts — there is no hard stop.

Ready to transform your customer support?

Join thousands of teams responding faster with HelpStack.

No credit card required