Hi! Where’s my order #1077?
Built for online stores
Every customer message.
One inbox that sells.
Instagram DMs, Messenger, email, and live chat from your store — answered in one place, faster, with AI. Turn support questions into orders instead of lost carts.
No credit card required · Free plan forever
Shopify & WooCommerce: AI answers "where's my order?" and product questions from live store dataAI drafts replies in your brand voiceReply in 40+ languages automatically
10,000+
conversations per day
99.9%
uptime SLA
5,000+
support teams
40+
languages supported
Why stores choose HelpStack
Sell more by
replying faster
Recover lost carts
Pre-sale questions get answered in seconds, not hours — so "is this in stock?" becomes an order, not an abandoned cart.
AI that knows your store
Reply suggestions trained on your past answers draft on-brand responses your team can send in one click.
Sell across borders
Customers write in their language, your agents read and reply in theirs — translation happens automatically.
See it in action
Live order data, answered right in the chat
Customer view
Shopify
helpstack.eu/conversations
InboxAgent console
SK
Sara Kovač
Website chat
The platform
One platform,
every channel.
Never miss a message
- Email, Facebook Messenger, Instagram DM, web chat widget
- Real-time sync via Socket.io. Updates the moment they arrive.
- Smart search across all conversations
- Conversation threading and assignment to agents
Pricing
Simple, transparent pricing.
Start free. Upgrade as you grow.
No credit card required·Cancel anytime·Hosted in the EU·GDPR compliant
Free
€0forever
500 tokens/mo · Unlimited channels
≈ 83 resolved conversations/mo
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- API access
- Website crawling
- White-label
- Bring your own AI key
Starter
€29per month + VAT
8,000 tokens/mo · Unlimited channels
≈ 1,333 resolved conversations/mo
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- API access
- Website crawling
- White-label
- Bring your own AI key
Most Popular
Growth
€79per month + VAT
30,000 tokens/mo · Unlimited channels
≈ 5,000 resolved conversations/mo
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- API access
- Website crawling
- White-label
- Bring your own AI key
Estimated on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more credits.
All prices exclude VAT. Applicable tax is calculated at checkout.
Enterprise-grade security, built in from day one.
AES-256 Encryption
GDPR Compliant
SOC 2 Ready
Data Never Shared
Questions from store owners
Everything you need
before you switch
Does it work with Shopify?+
Yes — Shopify is a first-class integration. Connect your store in one click and the AI can immediately answer "where's my order?", look up tracking numbers, and answer product questions using live Shopify data. You can also place a chat widget directly on your Shopify storefront via the HelpStack App embed (no code) or a manual snippet. WooCommerce works the same way — see the next question.
Does it work with WooCommerce?+
Yes. WooCommerce is a first-class integration too. Install the HelpStack WordPress plugin, paste a pairing code, and the AI can answer "where's my order?", look up tracking, and answer product questions from live WooCommerce data. Turn on a chat widget for your storefront right from the plugin, and you can even read and reply to your whole HelpStack inbox from inside WordPress admin.
Can it handle our busy season?+
Yes. AI reply suggestions and a shared inbox let a small team handle peak volume without hiring. Conversations are routed, tagged, and never dropped.
Will customers know it's AI?+
No. AI drafts a suggested reply; your agent reviews and sends it. You stay in control of every message that goes out.
How fast can we go live?+
Most stores are connected and answering messages the same day. Start on the free plan and upgrade when you're ready.