Every customer message.
One inbox that sells.
Instagram DMs, Messenger, email, and live chat from your store — answered in one place, faster, with AI. Turn support questions into orders instead of lost carts.
No credit card required · Free plan forever
Why stores choose HelpStack
Sell more by
replying faster
Recover lost carts
Pre-sale questions get answered in seconds, not hours — so "is this in stock?" becomes an order, not an abandoned cart.
AI that knows your store
Reply suggestions trained on your past answers draft on-brand responses your team can send in one click.
Sell across borders
Customers write in their language, your agents read and reply in theirs — translation happens automatically.
The platform
One platform,
every channel.
Never miss a message
- Email, Facebook Messenger, Instagram DM, web chat widget
- Real-time sync via Socket.io — updates the moment they arrive
- Smart search across all conversations
- Conversation threading and assignment to agents
Pricing
Simple, transparent pricing.
Start free. Upgrade as you grow.
Free
500 tokens/mo · 1 channel
≈ 83 resolved conversations/mo
- Unlimited channels & team
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- API access
- Priority support
- White-label
- Website crawling
- Bring your own AI key
Starter
8,000 tokens/mo · Unlimited channels
≈ 1,333 resolved conversations/mo
- Unlimited channels & team
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- API access
- Priority support
- White-label
- Website crawling
- Bring your own AI key
Estimated on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more credits.
Need more tokens? Top up anytime — tokens roll over for 1 year.
Boost
3,500 tokens
Pro Boost
16,000 tokens
Mega Boost
60,000 tokens
All prices exclude VAT. Applicable tax is calculated at checkout.
Enterprise-grade security,
built in from day one.
Your data is encrypted at rest and in transit, backed up daily, and never shared with third parties.
AES-256 Encryption
Data encrypted at rest and in transit
GDPR Compliant
EU data residency options available
SOC 2 Ready
Security controls audited annually
Data Never Shared
Your data stays yours — always
Questions from store owners