Hi! Where’s my order #1077?
Built for online stores
Every customer message.
One inbox that sells.
Instagram DMs, Messenger, email, and live chat from your store — answered in one place, faster, with AI. Turn support questions into orders instead of lost carts.
No credit card required · Free plan forever
Shopify & WooCommerce: AI answers "where's my order?" and product questions from live store dataAI drafts replies in your brand voiceReply in 40+ languages automatically
99.9%
uptime SLA
40+
languages supported
Why stores choose HelpStack
Sell more by
replying faster
Recover lost carts
Pre-sale questions get answered in seconds, not hours — so "is this in stock?" becomes an order, not an abandoned cart.
AI that knows your store
Reply suggestions trained on your past answers draft on-brand responses your team can send in one click.
Sell across borders
Customers write in their language, your agents read and reply in theirs — translation happens automatically.
Sell in the chat
Questions that end
in the cart
When a shopper asks what to buy, the reply shows the product as a card with its picture, price and stock, and an Add to cart button that puts it straight into your store's cart. There is nothing to set up: we read each product from your own product page, so the price on the card is always the one in your shop.
- Add to cart right in the chat, on Shopify and WooCommerce out of the box
- Price and stock come from your product page, so the AI cannot make them up
- Any other shop can add its own buttons, like Save for later or Book a fitting
10-15%
typical revenue lift when shoppers get personal recommendations
Source: McKinsey, Next in PersonalizationIndustry figures, not HelpStack results.
How product cards workBrew Lab
We're online
I want to start making filter coffee at home. What do I need?
The pour-over set has everything to start: dripper, carafe and 40 filters. A double-wall mug keeps it warm longer.
See it in action
Live order data, answered right in the chat
Customer view
Shopify
helpstack.eu/conversations
InboxAgent console
SKNeeds you
Sara Kovač
Website chat
The platform
One platform,
every channel.
Never miss a message
- Email, Facebook Messenger, Instagram DM, web chat widget
- Real-time sync via Socket.io. Updates the moment they arrive.
- Smart search across all conversations
- Conversation threading and assignment to agents
Pricing
Simple, transparent pricing.
Start free. Upgrade as you grow.
No credit card required·Cancel anytime·Hosted in the EU·GDPR compliant
Free
€0forever
83conversations / month
500 tokens/mo · estimate, see note
Up to 10 channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Starter
€29per month + VAT
1,333conversations / month
8,000 tokens/mo · estimate, see note
Unlimited channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Most Popular
Growth
€79per month + VAT
5,000conversations / month
30,000 tokens/mo · estimate, see note
Unlimited channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Conversation counts are estimates on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more tokens.
All prices exclude VAT. Applicable tax is calculated at checkout.
Enterprise-grade security, built in from day one.
AES-256 Encryption
GDPR Compliant
SOC 2 Ready
Data Never Shared
Questions from store owners
Everything you need
before you switch
Does it work with Shopify?+
Yes — Shopify is a first-class integration. Connect your store in one click and the AI can immediately answer "where's my order?", look up tracking numbers, and answer product questions using live Shopify data. You can also place a chat widget directly on your Shopify storefront via the HelpStack App embed (no code) or a manual snippet. WooCommerce works the same way — see the next question.
Does it work with WooCommerce?+
Yes. WooCommerce is a first-class integration too. Install the HelpStack WordPress plugin, paste a pairing code, and the AI can answer "where's my order?", look up tracking, and answer product questions from live WooCommerce data. Turn on a chat widget for your storefront right from the plugin, and you can even read and reply to your whole HelpStack inbox from inside WordPress admin.
Can customers buy right from the chat?+
Yes. When the AI or your team links a product from your store, the chat shows it as a card with the picture, price, stock and an Add to cart button. On Shopify and WooCommerce the button puts the product straight into the store's cart; on any other shop your developer can connect it in a few lines. The details come from your own product page, so the price is always right.
Can it handle our busy season?+
Yes. AI reply suggestions and a shared inbox let a small team handle peak volume without hiring. Conversations are routed, tagged, and never dropped.
Will customers know it's AI?+
No. AI drafts a suggested reply; your agent reviews and sends it. You stay in control of every message that goes out.
How fast can we go live?+
Most stores are connected and answering messages the same day. Start on the free plan and upgrade when you're ready.