Privacy Policy
Last updated: March 29, 2026
0Introduction
HelpStack ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our HelpStack platform, including our website, mobile applications, and related services (collectively, the "Service").
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Service. Your continued use of the Service indicates your acceptance of this Privacy Policy.
1Information We Collect
We collect information in several ways, including information you provide directly, information collected automatically, and information from third parties.
Information You Provide
- Account Registration: Name, email address, phone number, company information, billing address
- Communication Data: Messages, conversations, attachments you create or share through the Service
- Payment Information: Credit card details, billing address (processed securely by third-party payment processors)
- Profile Information: Avatar, bio, preferences, and other profile customizations
- Support Communications: Questions, feedback, support requests, and communications with our team
- Integration Credentials: API keys and authentication tokens for connected services (Facebook, Instagram, email providers)
Information Collected Automatically
- Device Information: Device type, operating system, browser type, IP address, unique device identifiers
- Usage Data: Pages visited, features used, time spent on features, interactions with the Service
- Log Data: Access logs, error logs, authentication events, API usage
- Location Data: General location based on IP address (not precise geolocation)
- Cookies and Tracking: Session identifiers, preference data, and analytics identifiers
Information from Third Parties
- Social Media Platforms: Data from Facebook, Instagram, and email providers when you connect your accounts
- Payment Processors: Transaction verification information
- Analytics Providers: Aggregated usage statistics
- AI Providers: Service logs from OpenAI and Anthropic APIs (for reply suggestions)
2How We Use Information
We use the information we collect for various purposes:
- Providing, maintaining, and improving the Service
- Creating and managing your account
- Processing payments and subscriptions
- Sending transactional emails (account confirmations, password resets, billing updates)
- Responding to your inquiries and providing customer support
- Performing analytics to understand usage patterns and improve features
- Enabling AI-powered features (reply suggestions, translation, sentiment analysis)
- Sending marketing communications (with your consent)
- Detecting and preventing fraud, security issues, and abuse
- Complying with legal obligations and enforcing our Terms
- Personalizing your experience and delivering tailored content
- Conducting research and aggregating statistical data
3Information Sharing
We do not sell, trade, or rent your personal information to third parties. However, we may share information in the following circumstances:
With Your Consent
When you explicitly authorize us to share information with specific third parties or as permitted by your account settings.
Service Providers
With vendors, contractors, and service providers who perform services on our behalf, including hosting providers, payment processors, analytics services, and AI providers. These providers are contractually obligated to use your information only for providing the services.
Legal Requirements
When required by law, court order, subpoena, or other legal process. We will notify you of such requests unless legally prohibited.
Business Transfers
In the event of merger, acquisition, bankruptcy, or sale of assets, your information may be transferred as part of that transaction. We will provide notice of any such change and any choices you may have.
Safety and Protection
When necessary to protect the rights, privacy, safety, or property of HelpStack, users, or the public; to detect, prevent, or address fraud or security issues; or to enforce our Terms and other agreements.
Aggregated Data
We may share aggregated, de-identified information that cannot reasonably be used to identify you.
4Data Security
HelpStack implements comprehensive security measures to protect your information:
- AES-256-GCM encryption for sensitive data at rest
- TLS/SSL encryption for data in transit
- Secure password hashing and salting
- Role-based access control for internal access
- Regular security audits and penetration testing
- Multi-factor authentication options for accounts
- Secure data deletion procedures
- Intrusion detection and prevention systems
- Regular employee security training
While we employ industry-standard security measures, no method of transmission over the Internet or electronic storage is absolutely secure. We cannot guarantee absolute security of your information.
5Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:
- Account Information: Retained while your account is active and for 30 days after termination (for recovery purposes)
- Conversation and Message Data: Retained according to your plan and deletion settings, typically for the duration of your subscription
- Log Data: Retained for 90 days for security and debugging purposes
- Usage Analytics: Retained in aggregated form for up to 24 months
- Legal/Compliance Data: Retained as required by law or for legal protection
You may request deletion of your data at any time, subject to legal and contractual obligations to retain certain information.
6Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction or update of inaccurate information
- Deletion: Request deletion of your personal information (right to be forgotten)
- Portability: Receive your information in a structured, commonly-used format
- Opt-Out: Opt out of marketing communications and non-essential processing
- Objection: Object to certain types of processing
- Withdraw Consent: Withdraw consent for processing at any time
To exercise any of these rights, please contact us using the information in the "Contact Us" section. We will respond to valid requests within 30 days or as required by applicable law.
8Third-Party Services
HelpStack integrates with and may share information with third-party services:
- Social Media Platforms: Facebook, Instagram (for message retrieval and authentication)
- AI Providers: OpenAI, Anthropic (for AI-powered reply suggestions)
- Translation Services: Google Cloud Translation (for automatic translation)
- Payment Processors: Stripe and other payment providers (for billing)
- Email Providers: IMAP servers and email platforms (for email integration)
- Analytics Services: Google Analytics and similar tools
- Storage Services: MinIO and cloud storage providers
These third parties are bound by their own privacy policies. We are not responsible for their privacy practices. We recommend reviewing their policies.
9Children's Privacy
HelpStack is not designed for or intended to be used by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information and terminate the child's account.
For users under 18, we recommend parental guidance and review of this Privacy Policy. If you are a parent or guardian and believe your child has provided information to HelpStack, please contact us immediately.
10Changes to This Privacy Policy
HelpStack may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, and other factors. We will notify you of material changes via email or prominent notice on our platform.
Your continued use of the Service after changes become effective constitutes your acceptance of the updated Privacy Policy. We recommend reviewing this policy regularly.
11Contact Us
If you have questions about this Privacy Policy or our privacy practices, or to exercise your privacy rights, please contact us:
HelpStack Privacy Team
Email: privacy@helpstack.io
Data Protection Officer
Email: dpo@helpstack.io
Mailing Address
HelpStack, Inc.
Privacy Department
Worldwide
Response Time: We aim to respond to all privacy requests within 30 days or as required by applicable law.
Additional Information
EU/GDPR Compliance
If you are located in the European Union or subject to GDPR, additional rights apply. We process your information based on lawful bases including contract performance, legal compliance, legitimate interests, and your consent. You have the right to lodge a complaint with your local data protection authority.
CCPA Compliance
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt-out. We do not sell personal information. Submit requests via our privacy form or contact information above.
International Transfers
Your information may be transferred to, processed in, and stored in countries other than your country of residence. By using HelpStack, you consent to such transfers. We implement appropriate safeguards for international data transfers.
Data Processing Agreements
For business customers, we can provide Data Processing Agreements (DPA) compliant with GDPR and other regulations upon request.