HelpStackHelpStack
MCP · works with Claude

Set your help desk up
by describing it

HelpStack speaks MCP, so Claude can configure your workspace for you. Point it at your help centre and it crawls it. Describe an order lookup and it builds the tool. The setup work that usually takes an afternoon becomes a conversation.

MCP is on the Starter plan and up

Works with Claude Code and Claude Desktop22 tools: knowledge base, FAQs, agent toolsCannot read your conversations, by design
99.9%
uptime SLA
40+
languages supported

What it does

Describe it once.
Skip the forms.

Your help centre, indexed

Give it a URL and it crawls the site into your knowledge base, then re-runs the crawl to reach deeper on a large site. No copy-pasting articles.

Tools that call your API

Describe an order lookup in plain words and it writes the tool: the endpoint, the parameters, and the description the AI reads to decide when to use it.

Scoped to one workspace

A token acts as you, in one organization, with your role. It cannot read a conversation, reply to a customer, or see another business.

The platform

One platform,
every channel.

Never miss a message

  • Email, Facebook Messenger, Instagram DM, web chat widget
  • Real-time sync via Socket.io. Updates the moment they arrive.
  • Smart search across all conversations
  • Conversation threading and assignment to agents

Pricing

Simple, transparent pricing.
Start free. Upgrade as you grow.

No credit card required·Cancel anytime·Hosted in the EU·GDPR compliant

Free

€0forever

500 tokens/mo · Up to 10 channels

≈ 83 resolved conversations/mo

  • Unlimited channels & team
  • Free chat widget for your website
  • Priority support
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • Website crawling
  • White-label
  • Bring your own AI key

Starter

€29per month + VAT

8,000 tokens/mo · Unlimited channels

≈ 1,333 resolved conversations/mo

  • Unlimited channels & team
  • Free chat widget for your website
  • Priority support
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • Website crawling
  • White-label
  • Bring your own AI key
Most Popular

Growth

€79per month + VAT

30,000 tokens/mo · Unlimited channels

≈ 5,000 resolved conversations/mo

  • Unlimited channels & team
  • Free chat widget for your website
  • Priority support
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • Website crawling
  • White-label
  • Bring your own AI key

Enterprise

Customcontact sales

Unlimited tokens · Unlimited channels

Unlimited resolved conversations

  • Unlimited channels & team
  • Free chat widget for your website
  • Priority support
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • Website crawling
  • White-label
  • Bring your own AI key

Estimated on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more credits.

All prices exclude VAT. Applicable tax is calculated at checkout.

Enterprise-grade security, built in from day one.

AES-256 Encryption
GDPR Compliant
SOC 2 Ready
Data Never Shared

Questions

The things
worth asking

Which plans include MCP?+
Starter and up. If you are on the free plan and want it, ask us — it is a per-organization setting and we would rather switch it on for a business that needs it than have you conclude HelpStack cannot do this.
Can it read my customer conversations?+
No. The tools configure a workspace: knowledge base, FAQs, agent tools, and which knowledge a channel answers from. None of them reads a message or sends one. That is a deliberate limit, not a gap we have not got to yet.
What can it actually change?+
Twenty-two tools. It can crawl a website, write and edit knowledge base articles, group them and point a channel at a group, add and edit FAQ chips, and create, edit or delete the agent tools that let the AI call your API. Reading is open to any team member; changing anything needs an owner or admin.
Does it work with anything other than Claude?+
Yes. It is a standard MCP endpoint over HTTP, so any client that speaks MCP can connect with a URL and a header. Claude Code and Claude Desktop are just the ones we use ourselves.
What happens if a token leaks?+
Revoke it in Settings, and it stops working on the next call. Tokens are shown once and stored only as a hash, so nobody — including us — can retrieve one after the fact. A token also stops working the moment its owner leaves the organization or is demoted.
Do I still need to use the dashboard?+
For some things, yes. Connecting a Shopify store or a mailbox is an OAuth flow that needs a browser, and approving AI replies to customers stays where a person can see them. MCP is for the configuration work, which is the part that is tedious.

Set it up by asking

Connect Claude to HelpStack and describe the help desk you want. On the Starter plan and up, or ask us to switch it on.

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