Installed HelpStack from the Shopify App Store? Your plan is managed inside Shopify, on the app’s pricing page in your Shopify admin. You do not need an account here, and signing up on this page would bill you a second time. Open the app from your Shopify admin instead, or read how Shopify billing works.
Pricing
Simple, transparent pricing.
Start free. Upgrade as you grow.
No credit card required·Cancel anytime·Hosted in the EU·GDPR compliant
Free
€0forever
83conversations / month
500 tokens/mo · estimate, see note
Up to 10 channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Starter
€29per month + VAT
1,333conversations / month
8,000 tokens/mo · estimate, see note
Unlimited channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Most Popular
Growth
€79per month + VAT
5,000conversations / month
30,000 tokens/mo · estimate, see note
Unlimited channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Conversation counts are estimates on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more tokens.
All prices exclude VAT. Applicable tax is calculated at checkout.
FAQ
Common questions,
honest answers.
What channels does HelpStack support?+
HelpStack natively supports Email (IMAP), Facebook Messenger, Instagram DM, and web chat widget. More integrations are added regularly.
How long does setup take?+
Under 15 minutes for your first channel. Connect Facebook and Instagram via OAuth in seconds; email via IMAP credentials. The web widget is a single script tag.
Can I try it for free?+
Yes. The Free plan is permanent with no credit card required. Starter and Growth plans include a 14-day free trial so you can test all features before committing.
What languages are supported?+
Auto-translation covers 40+ languages via Google Cloud Translate. Agents see all inbound messages in their preferred language automatically.
Is my data secure?+
All data is encrypted with AES-256-GCM at rest and TLS in transit. HelpStack is GDPR compliant and your data is never shared with third parties.
What AI do I get on the Free plan, and what happens if I exceed my limit?+
Free includes 500 AI credits a month, which is roughly 125 drafted replies on our default model, or about 83 conversations resolved end to end. How far it goes depends on the model you pick: a heavier one such as GPT-4o costs about ten times more per reply. There's no auto-reply on Free; agents always click to send. When your credits run out on Free or Starter, AI generation pauses until the next billing cycle or until you top up. Growth and Enterprise get fair-use alerts instead. No hard stop.