The affordable Gorgias alternative that answers your Shopify order questions with AI
HelpStack connects your Shopify store, shows orders and tracking in every conversation, and lets AI answer "where's my order" questions from live data. Every channel in one inbox, for a fraction of Gorgias. Starts free.
If you're searching for a "Gorgias alternative," you're usually running a growing Shopify store, drowning in "where's my order" tickets, and staring at a Gorgias quote that costs more than it should at your volume. HelpStack answers those order questions with AI, pulls live Shopify order and tracking data into every conversation, and starts free.
Who this is for#
You run a growing Shopify store, roughly $10k to $200k a month, and support looks like this: a wall of "where's my order?" DMs and emails, an agent copy-pasting tracking links all day, and Gorgias priced for a team twice your size. You want order questions handled automatically and every channel in one place, without enterprise pricing. This is a straight comparison, including when Gorgias is the right call and when HelpStack is the better fit for a smaller ecommerce support team.
Gorgias vs. HelpStack, an honest comparison#
Gorgias is a serious, well-built helpdesk with deep Shopify order data and a strong reputation among high-volume merchants. If you run a very large store with an established team already living in Gorgias, it's worth serious consideration.
HelpStack now matches Gorgias where it counts for a growing store. It connects your Shopify store in one click, shows the customer's orders, tracking, and details right in the conversation, and gives the AI the tools to answer order-status questions from live Shopify data. It costs meaningfully less, adds Instagram, Messenger, and WhatsApp in the same inbox, translates 40+ languages both ways, is EU-based, and starts free.
| HelpStack | Gorgias | |
|---|---|---|
| Yes | Yes | |
| Live chat (web widget) | Yes | Yes |
| Instagram DMs | Yes, unified inbox | Yes (check current plan) |
| Facebook Messenger | Yes, unified inbox | Yes (check current plan) |
| Yes | Check current plan | |
| AI answers order questions from live Shopify data | Yes | Yes (check plan) |
| AI reply drafting (human-in-the-loop) | Built-in across every channel | Available (check plan) |
| Shopify order data in conversations | Yes, order, tracking & customer data in every conversation | Deep native integration |
| Auto-translation (40+ languages) | Built-in | Not natively built-in |
| Works with any store platform | Yes | Primarily Shopify-focused |
| Free plan | Yes | No (check current pricing) |
| Starting price | From €29/month | Higher, check current pricing |
| EU data residency / GDPR | Yes (EU-based) | US-based; check DPA terms |
Gorgias pricing and plan details change, so always verify on their site before deciding.
Answers your order questions automatically#
Most of your tickets are the same question: "where's my order?" HelpStack connects to your Shopify store with one click and pulls the customer's orders, tracking, and account details into the conversation sidebar, so an agent sees the full picture without opening a second tab.
The AI goes further. It can look up orders, tracking, customers, and products directly from your live Shopify data, so it drafts an accurate answer to "where's my package?" or "did my order ship?" on its own. Your agent reviews and sends, or you let it handle the routine ones. That's the bulk of your WISMO volume answered before an agent has to touch it.
Because HelpStack runs inside your Shopify admin, the inbox lives where you already work. Connecting your store is always available, on any plan.
What HelpStack does well#
Live Shopify order context. Connect your Shopify store and every conversation shows the customer's orders, tracking, and details in the sidebar, with the AI able to answer order questions from that live data.
One inbox for every channel. Email, Instagram DMs, Messenger, WhatsApp, and live chat in a single shared inbox, same agents, same workflow. You stop losing sales because an Instagram DM sat unread for 18 hours.
AI reply drafting, human in control. AI reply drafting writes a response from context and live order data; your agent reviews, edits, and sends. Routine questions get drafted in seconds and you keep oversight on every message.
Automatic translation. Auto-translation handles 40+ languages both ways. The agent reads incoming messages in their language, and replies are translated back before sending. No copy-pasting into a separate tool.
Works with any store, too. Shopify gets the deep order integration, but the same inbox also works on WooCommerce, Squarespace, headless, or no platform at all via the widget.
EU-based, GDPR-friendly. Built and hosted in the EU, a simpler GDPR posture for European merchants, with customer data that doesn't leave the EU by default.
Where HelpStack is the better fit#
- You're a growing Shopify store buried in "where's my order" tickets but priced out of Gorgias
- You want AI answering order-status questions from live Shopify data, not just canned macros
- You get meaningful volume via Instagram DMs, Messenger, or WhatsApp, not just email
- You're a small team (1 to 10 agents) and want a tool that scales without punishing early volume
- You sell internationally and need translation without bolting on another service
- You're EU-based and want EU data residency by default
- The free plan or €29/month entry fits your budget better than enterprise licensing
Where Gorgias is the better fit#
- You process very high ticket volume with an established team already trained on Gorgias
- You need a large, established third-party app marketplace
- You're deeply invested in Gorgias-specific workflows and automations that would be costly to rebuild
We'd rather you pick the right tool than switch to the wrong one.
Making the switch#
Connect your Shopify store in one click, connect your other channels (OAuth for Instagram, Messenger, and Facebook; standard email; a script tag for chat), and most teams are running in under an hour. Invite your team, turn on AI answers, and run in parallel for a week if you want. With a free plan, that costs nothing.