Documentation
Everything you need to run support with HelpStack
One inbox for Email, Facebook, Instagram, WhatsApp, and website chat — with AI replies, translation, and a knowledge base. Start with the guides, or jump straight to the integration references.
Guides
Use HelpStack day to day — for agents, admins, and owners.
Create an account, finish onboarding, connect your first channel, and send your first reply.
Filter, search, reply, assign, set status, take notes, and translate.
Generate AI drafts, approve or reject them, and use auto-reply.
Connect Email, Facebook, Instagram, WhatsApp, and website chat.
Add articles, scrape sites, upload files, and group them for the AI.
Organization-wide and per-channel FAQs, plus AI-generated ones.
Configure OpenAI, Anthropic, Azure OpenAI, or Ollama.
Give the AI custom abilities like order lookups.
Invite people and understand the OWNER/ADMIN/AGENT/VIEWER roles.
In-app, push, email, Slack, Discord, Teams, and webhooks.
Live visitor analytics and conversation metrics.
Plans, the token balance, top-ups, and usage.
Assign conversations by hand, let the AI hand off to a human, and auto-route with rules.
Integrations
Embed, connect, and build — for developers.
Put the chat widget on any website with one script tag.
Auth model, response envelope, and the endpoint catalog.
Facebook, Instagram, and WhatsApp verification and payloads.
IMAP inbound polling and SMTP outbound sending.
Build HTTP tools the AI can call, or import from OpenAPI.
Connect your store so the AI answers order, tracking & product questions, with an optional storefront chat widget.
Connect your store with the WordPress plugin so the AI answers order, tracking & product questions, plus a storefront widget and a support inbox inside WordPress.
Reference
Look things up fast.