Documentation
Everything you need to run support with HelpStack
One inbox for Email, Facebook, Instagram, WhatsApp, and website chat — with AI replies, translation, and a knowledge base. Start with the guides, or jump straight to the integration references.
Guides
Use HelpStack day to day — for agents, admins, and owners.
Create an account, finish onboarding, connect your first channel, and send your first reply.
Filter, search, reply, assign, set status, take notes, and translate.
Generate AI drafts, approve or reject them, and use auto-reply.
Connect Email, Facebook, Instagram, WhatsApp, and website chat.
Add articles, scrape sites, upload files, and group them for the AI.
Organization-wide and per-channel FAQs, plus AI-generated ones.
Configure OpenAI, Anthropic, Azure OpenAI, or Ollama.
Give the AI custom abilities like order lookups.
Invite people and understand the OWNER/ADMIN/AGENT/VIEWER roles.
In-app, push, email, Slack, Discord, Teams, and webhooks.
Live visitor analytics and conversation metrics.
Plans, the token balance, top-ups, and usage.
Assign conversations by hand, let the AI hand off to a human, and auto-route with rules.
Define the tags your team uses, let the AI apply them, and filter the inbox by them.
Let the AI email a carrier or supplier mid-conversation, wait for the reply, and come back to the customer with it.
Integrations
Connect your store, mailbox, and website to HelpStack.
Put the chat widget on any website with one script tag.
Agent-readable install steps: the snippet, the channel ID, verification, and failure modes.
IMAP inbound polling and SMTP outbound sending.
Connect your store so the AI answers order, tracking & product questions, with an optional storefront chat widget.
Connect your store with the WordPress plugin so the AI answers order, tracking & product questions, plus a storefront widget and a support inbox inside WordPress.
Developer reference
Contracts, payloads, and endpoints — for whoever builds against HelpStack.
Auth model, response envelope, and the endpoint catalog.
Facebook, Instagram, and WhatsApp verification and payloads.
Build HTTP tools the AI can call, or import from OpenAPI.
Let an AI assistant set up your workspace for you.
For work that outlives a reply: the AI hands a job to your system, and the conversation resumes when you call back.
Reference
Look things up fast.