Billing & tokens

The Billing page (at /billing) is where you manage your subscription and your token balance — the credits HelpStack uses to power AI and message operations. This page is owner-facing: only the OWNER can view billing and take billing actions. This guide covers your current plan, the available plans, how tokens work and what consumes them, the balance gauge, one-time top-ups, your monthly usage breakdown, purchase history, and how to manage or cancel your subscription through Stripe.

Sections#

• Who can manage billing
• Your current plan
• Choosing a plan
• How tokens work
• The token balance gauge
• Token top-ups
• Usage this month
• Purchase history
• Managing or canceling your subscription
• Related

Who can manage billing#

Billing is OWNER-only. Admins, agents, and viewers cannot view billing or change the subscription. If you need billing access, ask an owner. See Team & roles for the full permission matrix.

Your current plan#

The current plan card summarizes your subscription:

• Tier — your plan: Free, Starter, Growth, or Enterprise.
• Monthly price — what the plan costs.
• Status badge — Active, Past Due, Canceled, or Trial.
• AI auto-reply — whether automatic AI replies are enabled on your plan.
• Channel limit — how many channels your plan allows.
• Renewal date — when the subscription next renews.
• Cancel / Reactivate buttons — to cancel an active subscription or reactivate a canceled one.
• Manage billing — a link to the Stripe customer portal (see below).

Choosing a plan#

If you're on the Free or Starter tier, the page shows the upgrade options. A monthly / yearly toggle lets you switch billing cadence — yearly saves roughly 20%.

To change plans, pick the cadence with the toggle, then choose the plan you want. Higher tiers raise your monthly token allowance and unlock features — custom agent tools and API access on Growth, and white-labeling, your own AI key, and dedicated support on Enterprise.

How tokens work#

Tokens are the credits HelpStack spends when it does AI and message work. Each operation consumes some of your balance. Your balance comes from two sources:

• Plan tokens — included with your subscription and refreshed each billing period (they have a reset date).
• Purchased tokens — bought as one-time top-ups; these roll over for one year and have their own expiry dates.

Operations that consume tokens include the ones broken out in your usage view: Messages Received, Messages Sent, AI Generations, and Knowledge-base Indexing.

The token balance gauge#

Your balance is shown as a circular gauge that fills with the percentage used and changes color as you consume more:

• Green — plenty remaining.
• Amber — getting low; consider a top-up or upgrade.
• Red — nearly or fully used.

Alongside the gauge you'll see the supporting numbers:

• Plan tokens — your subscription allotment.
• Purchased tokens — top-up credits you've added.
• Total used this period — how much you've consumed since the last reset.
• Remaining — what's left.
• Reset date — when your plan tokens refresh.
• Expiry dates — when purchased tokens expire (one year after purchase).

Token top-ups#

If you need more tokens before your plan resets, buy a one-time top-up. Top-ups roll over for one year:

Each package has a Buy Now button. Purchased tokens are added on top of your plan tokens and are drawn down as you use AI and message operations.

Usage this month#

The usage this month section breaks your consumption down by operation type, each with a mini progress bar:

• Messages Received
• Messages Sent
• AI Generations
• Knowledge-base Indexing

It also shows the total tokens used and the total operation count for the period. This is the best place to understand what is eating your tokens — for example, whether AI generations or message volume is driving your usage.

Purchase history#

The purchase history lists your last 10 purchases, each showing:

• Date of the purchase.
• Package purchased.
• Tokens added.
• Amount charged.
• Status — Completed, Failed, or Pending.

Use this to confirm a top-up went through or to reconcile charges.

Managing or canceling your subscription#

There are two paths, both owner-only:

• In HelpStack — use the Cancel button on the current plan card to cancel an active subscription, or Reactivate to restore a canceled one.
• In the Stripe customer portal — click Manage billing to open Stripe, where you can update your payment method, download invoices, and manage subscription details.

After canceling, your status badge changes to Canceled. If a payment fails, you'll see Past Due — open Manage billing to update your card and resolve it.

Related#

• Getting started
• AI replies
• AI providers
• Channels
• Team & roles
• Glossary