Billing & tokens

The Billing page (at /billing) is where you manage your subscription and your token balance — the credits HelpStack uses to power AI and message operations. This page is owner-facing: only the OWNER can view billing and take billing actions. This guide covers your current plan, the available plans, how tokens work and what consumes them, the balance gauge, one-time top-ups, your monthly usage breakdown, purchase history, and how to manage or cancel your subscription through Stripe.

Sections#

• Who can manage billing
• Your current plan
• Choosing a plan
• How tokens work
• The token balance gauge
• Token top-ups
• Usage this month
• Purchase history
• Managing or canceling your subscription
• Related

Who can manage billing#

Billing is OWNER-only. Admins, agents, and viewers cannot view billing or change the subscription. If you need billing access, ask an owner. See Team & roles for the full permission matrix.

Your current plan#

The current plan card summarizes your subscription:

• Tier — your plan: Free, Starter, Growth, or Enterprise.
• Monthly price — what the plan costs.
• Status badge — Active, Past Due, Canceled, or Trial.
• AI auto-reply — whether automatic AI replies are enabled on your plan.
• Channel limit — how many channels your plan allows.
• Renewal date — when the subscription next renews.
• Cancel / Reactivate buttons — to cancel an active subscription or reactivate a canceled one.
• Manage billing — a link to the Stripe customer portal (see below).

Choosing a plan#

If you're on the Free or Starter tier, the page shows the upgrade options. A monthly / yearly toggle lets you switch billing cadence — yearly saves roughly 20%.

To change plans, pick the cadence with the toggle, then choose the plan you want. Higher tiers raise your channel limit and monthly token allowance, and unlock features like custom AI (Growth) and white-labeling (Enterprise).

How tokens work#

Tokens are the credits HelpStack spends when it does AI and message work. Each operation consumes some of your balance. Your balance comes from two sources:

• Plan tokens — included with your subscription and refreshed each billing period (they have a reset date).
• Purchased tokens — bought as one-time top-ups; these roll over for one year and have their own expiry dates.

Operations that consume tokens include the ones broken out in your usage view: Messages Received, Messages Sent, AI Generations, and Knowledge-base Indexing.

The token balance gauge#

Your balance is shown as a circular gauge that fills with the percentage used and changes color as you consume more:

• Green — plenty remaining.
• Amber — getting low; consider a top-up or upgrade.
• Red — nearly or fully used.

Alongside the gauge you'll see the supporting numbers:

• Plan tokens — your subscription allotment.
• Purchased tokens — top-up credits you've added.
• Total used this period — how much you've consumed since the last reset.
• Remaining — what's left.
• Reset date — when your plan tokens refresh.
• Expiry dates — when purchased tokens expire (one year after purchase).

Token top-ups#

If you need more tokens before your plan resets, buy a one-time top-up. Top-ups roll over for one year:

Each package has a Buy Now button. Purchased tokens are added on top of your plan tokens and are drawn down as you use AI and message operations.

Usage this month#

The usage this month section breaks your consumption down by operation type, each with a mini progress bar:

• Messages Received
• Messages Sent
• AI Generations
• Knowledge-base Indexing

It also shows the total tokens used and the total operation count for the period. This is the best place to understand what is eating your tokens — for example, whether AI generations or message volume is driving your usage.

Purchase history#

The purchase history lists your last 10 purchases, each showing:

• Date of the purchase.
• Package purchased.
• Tokens added.
• Amount charged.
• Status — Completed, Failed, or Pending.

Use this to confirm a top-up went through or to reconcile charges.

Managing or canceling your subscription#

There are two paths, both owner-only:

• In HelpStack — use the Cancel button on the current plan card to cancel an active subscription, or Reactivate to restore a canceled one.
• In the Stripe customer portal — click Manage billing to open Stripe, where you can update your payment method, download invoices, and manage subscription details.

After canceling, your status badge changes to Canceled. If a payment fails, you'll see Past Due — open Manage billing to update your card and resolve it.

Related#

• Getting started
• AI replies
• AI providers
• Channels
• Team & roles
• Glossary