Instagram + Messenger, unified

Instagram DMs & Messenger
in one shared inbox

Stop switching between apps and phones. Manage every Instagram DM and Facebook Messenger chat from one inbox your whole team can use — with AI replies and no missed messages.

No credit card required · Free plan forever

Instagram DMs + Messenger togetherWhole team, one login — no shared passwordsAI replies & auto-translation built in
10,000+
conversations per day
99.9%
uptime SLA
5,000+
support teams
40+
languages supported

Why a social inbox

Your social DMs,
finally under control

Never miss a DM

Every Instagram and Messenger conversation lands in one place, assigned and tracked — nothing slips through to a personal phone.

Built for teams

Multiple agents answer from one inbox without sharing the account password. See who is replying and avoid double answers.

Reply faster

AI drafts responses and auto-translation handles foreign-language DMs, so your team keeps up with messages.

The platform

One platform,
every channel.

Never miss a message

  • Email, Facebook Messenger, Instagram DM, web chat widget
  • Real-time sync via Socket.io — updates the moment they arrive
  • Smart search across all conversations
  • Conversation threading and assignment to agents

Pricing

Simple, transparent pricing.
Start free. Upgrade as you grow.

Free

€0forever

500 tokens/mo · 1 channel

≈ 83 resolved conversations/mo

  • Unlimited channels & team
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • API access
  • Priority support
  • White-label
  • Website crawling
  • Bring your own AI key

Starter

€29per month + VAT

8,000 tokens/mo · Unlimited channels

≈ 1,333 resolved conversations/mo

  • Unlimited channels & team
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • API access
  • Priority support
  • White-label
  • Website crawling
  • Bring your own AI key
Most Popular

Growth

€79per month + VAT

30,000 tokens/mo · Unlimited channels

≈ 5,000 resolved conversations/mo

  • Unlimited channels & team
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • API access
  • Priority support
  • White-label
  • Website crawling
  • Bring your own AI key

Enterprise

Customcontact sales

Unlimited tokens · Unlimited channels

Unlimited resolved conversations

  • Unlimited channels & team
  • AI auto-reply
  • Basic analytics
  • Advanced analytics
  • Custom agent tools
  • API access
  • Priority support
  • White-label
  • Website crawling
  • Bring your own AI key

Estimated on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more credits.

Need more tokens? Top up anytime — tokens roll over for 1 year.

Boost

3,500 tokens

€15+ VAT

Pro Boost

16,000 tokens

€60+ VAT

Mega Boost

60,000 tokens

€199+ VAT

All prices exclude VAT. Applicable tax is calculated at checkout.

Enterprise-grade security,
built in from day one.

Your data is encrypted at rest and in transit, backed up daily, and never shared with third parties.

AES-256 Encryption

Data encrypted at rest and in transit

GDPR Compliant

EU data residency options available

SOC 2 Ready

Security controls audited annually

Data Never Shared

Your data stays yours — always

About social channels

Getting your DMs
into HelpStack

How do I connect Instagram and Messenger?+
Connect your Facebook Page and linked Instagram account in a few clicks. HelpStack uses the official Meta APIs — no passwords shared.
Can the whole team reply?+
Yes. Everyone works from one shared inbox with their own login. Conversations can be assigned, tagged, and tracked.
Does it include comments or just DMs?+
HelpStack focuses on direct messages — Instagram DMs and Messenger chats — unified with your email and website chat in one inbox.
Do I need a business account?+
Yes, an Instagram professional/business account linked to a Facebook Page — the standard setup for messaging APIs.

Bring your DMs together

Start free — connect Instagram and Messenger in minutes.