Instagram DMs & Messenger
in one shared inbox
Stop switching between apps and phones. Manage every Instagram DM and Facebook Messenger chat from one inbox your whole team can use — with AI replies and no missed messages.
No credit card required · Free plan forever
Why a social inbox
Your social DMs,
finally under control
Never miss a DM
Every Instagram and Messenger conversation lands in one place, assigned and tracked — nothing slips through to a personal phone.
Built for teams
Multiple agents answer from one inbox without sharing the account password. See who is replying and avoid double answers.
Reply faster
AI drafts responses and auto-translation handles foreign-language DMs, so your team keeps up with messages.
See it in action
Every social DM, one AI-cleared inbox
Alex Customer
Messenger
The platform
One platform,
every channel.
Never miss a message
- Email, Facebook Messenger, Instagram DM, web chat widget
- Real-time sync via Socket.io. Updates the moment they arrive.
- Smart search across all conversations
- Conversation threading and assignment to agents
Pricing
Simple, transparent pricing.
Start free. Upgrade as you grow.
Free
500 tokens/mo · estimate, see note
Up to 10 channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Starter
8,000 tokens/mo · estimate, see note
Unlimited channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Growth
30,000 tokens/mo · estimate, see note
Unlimited channels
- Unlimited channels & team
- Free chat widget for your website
- Priority support
- AI auto-reply
- Basic analytics
- Advanced analytics
- Custom agent tools
- Website crawling
- White-label
- Bring your own AI key
Conversation counts are estimates on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more tokens.
All prices exclude VAT. Applicable tax is calculated at checkout.
Enterprise-grade security, built in from day one.
About social channels
Getting your DMs
into HelpStack
What does it cost for a whole team?+
Do I have to move my email and website chat over too?+
How do I connect Instagram and Messenger?+
Can the whole team reply?+
Does it include comments or just DMs?+
Do I need a business account?+
Explore more of HelpStack
Page roles, the 24-hour reply window, and why comments are a separate stream.
The two account settings that gate every tool, and where story replies land.
Draft on-brand answers to customers in seconds.
Reply to every customer in their own language.