Instagram + Messenger, unified

Instagram DMs & Messenger
in one shared inbox

Stop switching between apps and phones. Manage every Instagram DM and Facebook Messenger chat from one inbox your whole team can use — with AI replies and no missed messages.

No credit card required · Free plan forever

Instagram DMs + Messenger togetherWhole team, one login — no shared passwordsAI replies & auto-translation built in

10,000+

conversations per day

99.9%

uptime SLA

5,000+

support teams

40+

languages supported

Why a social inbox

Your social DMs,
finally under control

Never miss a DM

Every Instagram and Messenger conversation lands in one place, assigned and tracked — nothing slips through to a personal phone.

Built for teams

Multiple agents answer from one inbox without sharing the account password. See who is replying and avoid double answers.

Reply faster

AI drafts responses and auto-translation handles foreign-language DMs, so your team keeps up with messages.

See it in action

Every social DM, one AI-cleared inbox

Agent view

Inbox view

helpstack.eu/conversations

InboxAgent console

A

Alex Customer

Messenger

Open

The platform

One platform,
every channel.

Never miss a message

Email, Facebook Messenger, Instagram DM, web chat widget
Real-time sync via Socket.io. Updates the moment they arrive.
Smart search across all conversations
Conversation threading and assignment to agents

Pricing

Simple, transparent pricing.
Start free. Upgrade as you grow.

No credit card required·Cancel anytime·Hosted in the EU·GDPR compliant

Free

€0forever

500 tokens/mo · Unlimited channels

≈ 83 resolved conversations/mo

Unlimited channels & team
Free chat widget for your website
Priority support
AI auto-reply
Basic analytics
Advanced analytics
Custom agent tools
API access
Website crawling
White-label
Bring your own AI key

Starter

€29per month + VAT

8,000 tokens/mo · Unlimited channels

≈ 1,333 resolved conversations/mo

Unlimited channels & team
Free chat widget for your website
Priority support
AI auto-reply
Basic analytics
Advanced analytics
Custom agent tools
API access
Website crawling
White-label
Bring your own AI key

Most Popular

Growth

€79per month + VAT

30,000 tokens/mo · Unlimited channels

≈ 5,000 resolved conversations/mo

Unlimited channels & team
Free chat widget for your website
Priority support
AI auto-reply
Basic analytics
Advanced analytics
Custom agent tools
API access
Website crawling
White-label
Bring your own AI key

Enterprise

Customcontact sales

Unlimited tokens · Unlimited channels

Unlimited resolved conversations

Unlimited channels & team
Free chat widget for your website
Priority support
AI auto-reply
Basic analytics
Advanced analytics
Custom agent tools
API access
Website crawling
White-label
Bring your own AI key

Estimated on our fastest model (gpt-4o-mini) for typical questions. Conversations that use AI tools, image analysis, premium models, or long histories use more credits.

All prices exclude VAT. Applicable tax is calculated at checkout.

Enterprise-grade security, built in from day one.

AES-256 Encryption

GDPR Compliant

SOC 2 Ready

Data Never Shared

About social channels

Getting your DMs
into HelpStack

Is HelpStack a Facebook shared inbox?+

Yes. HelpStack works as a Facebook shared inbox: your whole team answers Facebook Messenger chats from one place, alongside Instagram DMs, email, and website chat — without sharing the Page password.

Can I use it as an Instagram DM shared inbox?+

Absolutely. HelpStack is a full Instagram DM shared inbox — every direct message lands in a shared queue your team can assign, tag, and reply to, with AI drafts and auto-translation built in.

How do I connect Instagram and Messenger?+

Connect your Facebook Page and linked Instagram account in a few clicks. HelpStack uses the official Meta APIs — no passwords shared.

Can the whole team reply?+

Yes. Everyone works from one shared inbox with their own login. Conversations can be assigned, tagged, and tracked.

Does it include comments or just DMs?+

HelpStack focuses on direct messages — Instagram DMs and Messenger chats — unified with your email and website chat in one inbox.

Do I need a business account?+

Yes, an Instagram professional/business account linked to a Facebook Page — the standard setup for messaging APIs.

Bring your DMs together

Start free — connect Instagram and Messenger in minutes.

Explore more of HelpStack

AI reply suggestions

Draft on-brand answers to customers in seconds.

Auto-translation

Reply to every customer in their own language.

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A simpler Zendesk alternative for small teams.

HelpStack vs Intercom

An Intercom alternative without the price shock.